Our client is a premier communications holding company in the United States and worldwide. Operating globally our client is recognized as the leading worldwide provider of IP-based communications services to businesses and the leading U.S. provider of wireless, high speed Internet access, local and long distance voice, and directory publishing and advertising services. Our client will earn customer trust and loyalty with a continuing commitment to the deployment of innovative products and services, reliable, high-quality service and excellent customer care. Our client was in need of Disaster Recovery, Continuity of Operations, Contingency Planning and Tier III/Tier IV technical lead support for over 16,000 Managed (Managed end–end) and 8000 Basic (Non-Managed) MIS customers with dedicated Internet Access Service.

As a sub contractor, Namtra's support team provided Disaster Recovery, Continuity of Operations, Contingency Planning and Tier III/Tier IV technical lead support for over 16,000 Managed (Managed end–end) and 8000 Basic (Non-Managed) MIS customers with dedicated Internet Access Service. Lead a team for Design, Maintenance and troubleshooting support for customers with Private Line (FT1, T1, FT3, T3, OC-3 and OC-12). Network Design and Management of large WAN's, Project Management, Provisioning, Installation, Troubleshooting, Training, Internet Peering, Technical Writing and Documentation. Additional Responsibilities include trouble-shooting Circuit Issues, CPE including Routers, Smart Jacks, extended DEMARC, CSU/DSUs, Out of Band Dial-in, Firewall based Customers, Hardware Failure, and IOS Software Bugs. Design, Configure and Manage Routing Protocols such as BGP, EIGRP, RIP, OSPF and troubleshoot routing problems and network infrastructure problem resolution. Perform test and turn up for BGP and HSRP for Fail-Over, Redundancy and Load Sharing on multiple WAN Links.

Provided world-class High Speed Network Design and Architecture support to the financial market clients such as Merrill Lynch, Goldman Sachs, and SIAC (NASDAQ). Provided Network Design and Installation support to banking industry clients such as Bank One, First Union National Bank, FleetCapital, Wells Fargo Bank, World Bank Washington DC, Federal Reserve Bank at multiple locations in US, National Bank of Kuwait, NY, Bank Of Tokyo-Mitsubishi and others. Installation and Provisioning of dedicated Private Lines T1/FT1, T3/FT3, OC-3, OC-12, Frame-Relay and ISDN circuits and Multiplexers. Experience with large data networks including ATM (provisioning an ATM network), IP, Ethernet, and a variety of other networking technologies. Troubleshoot Customers WAN links on our clients backbone and coordinate testing, head-to-head testing with any Regional Bell Operating Companies involved. Intrusively test the circuits for breakup or any packet loss. Able to identify and resolve network issues at a high Tier level. Proactively monitored nationwide backbone and customer network connections and coordinate the repair of any or all Customer Premises Equipment. Troubleshoot customer networks both In-band and Out of Band. Provided Technical support to customer networks consisting of Cisco, Bay Networks, and Nortel Routers and Switches. Network performance of layers 2-4, load balancing, analyzing traffic, broadcast controls. BGP load balancing, transit & peer configuring, circuit load balancing and traffic reporting. ASN & IP management and allocation skills. Experience with ISP, network traffic engineering, broadband, and load balancing.

Provided Tier II technical support to our clients customer Best Buy for the INCS service. INCS is a relatively new service developed by our client to provide customers with Integrated Data and Voice over the same T1 line, using the Inverse Multiplexing over ATM (IMA Technology). This technology is designed to support the dynamic sharing of bandwidth among voice, data and IP over the same facility.

Responsible for provisioning and maintenance of Cisco 3660 routers at Best Buy's 400 store locations throughout the US. Introduced new features in the integrated voice and data such as dynamic bandwidth allocation to support up to 24 voice calls simultaneously with burstable Frame Relay, or IP data, up to T1 on a Dual T1 facility. This service effectively extends our clients voice and data networks interface to customer's locations. INCS is an integrated access service utilizing ATM as the transport technology and support Frame Relay and access to most 4ESS voice Services.

Our client, a Dow 30 company, is a leader in delivering broadband and other communication innovations to wireline and wireless customers. It operates as America's most reliable wireless network, serving 53 million customers nationwide; one of the most expansive wholly-owned global IP networks; and one of the nation's premier wireline networks, serving home, business and wholesale customers. It has a diverse workforce of more than 250,000 and generates annual consolidated operating revenues of approximately $90 billion. They were in need of consulting services on their Enterprise Data Ware house project.

As a prime contractor, Namtra brought in a consultant to provide consulting services to our client on their Enterprise Data Ware house project.

Led and implemented a $25 Million strategic project for our client to identify High Value Customer segments by developing a Customer Relationship Management (CRM) Solution, which enables the Customer Service Representatives (CSR) to manage customer life cycle from acquisition to retention. Successfully managed a team of 20+ as part of this initiative to deliver the solution on time and within budget.

Implemented the Active Enterprise Data Warehouse (aEDW) at our clients place. This project provided intelligent analysis of the data and creation of smart reports to standardize adjustment data across our clients footprint. Eliminated the need for current Adjustments Data Warehouse (ADW) platform with an annual saving of $1.2 Million.

Managed several complete life-cycle projects for Retail Application Analytics and Metrics (RAAM) team. Performed Project Scope, Risk Analysis and Work Breakdown Structures (WBS). Prepared Proposals, Resource Plans, Level of Effort (LOE) and Project Financials. Set project milestones for on time delivery.

Proven success in our clients Encore Segment Expansion Planning project, which ensured the identification of all DSL & Dial-up customers as Encore. Set realistic goals, planned, measured and tracked from requirements, system analysis, design and implementation to post-implementation support phases.

Managed projects with teams ranging from 10 to 24 members representing business analysts, architects, data modelers, developers and testers. Implemented projects from initiation to delivery, including understanding stakeholder goals. Used team input and consensus to provide development strategy & estimates for size, effort, schedule and cost. Created risk mitigation plans, project proposals, tracked team progress & presented project status. Successfully delivered projects like Encore Segmentation and FIOS Campaign Management. And also several other projects like MDR (Metadata Repository), RCAD (Residential Customer Analytical Design) & BCAD (Business Customer Analytical Design) which are all part of the ongoing development for Active Enterprise Data Warehouse (aEDW). Mentored all team members to effectively plan, schedule, track and provide efficient work estimates. Implemented various rewards and recognition systems to promote performance. Provided annual performance review feedback for team members.

Interacted with clients on a regular basis with project updates and concerns. Managed Incident Report (IR) issues. Made presentations using Gantt/Milestone Charts and provided timely status updates to the executive management and corporate decision makers.

Sed funds for projects/programs and facilitated steering of executive status conference calls and meetings. Used Critical Path Method (CPM) & Program Evaluation and Review Technique (PERT) analysis and facilitated the implementation of Project Management Institute (PMI) methodologies.

Demonstrated expertise in evaluating business processes for Fiber Optics (FiOS) & FTTP customer pre-sell campaign. Analyzed the risks & scope of the project, acted as a bridge between the Management and the Development teams. Led and collaborated with cross functional teams with diverse technical and cultural backgrounds.

Led several teams for business requirement gathering sessions. Translated the same into tangible functional specifications & goals. Leveraged team synergy to achieve predictable and realistic outcomes adhering to customer expectations and goals. Demonstrated strong negotiating and multi-tasking skills.

Spearheaded the cross-functional team meetings from initiation, all the way to project acceptance phase. Used the in depth knowledge of the project life cycle to deliver at each stage. Experienced in accomplishment of customer quality & reliability requirements.

Steered Joint Action Development (JAD) sessions to identify the business requirements and prepare the High Level and the Detailed Design documents. Interacted with Marketing, Sales, and Finance, Campaign Management and Data Modeling teams.

Our client owns and operates the nation’s most reliable wireless network. A leader in wireless voice and data services, the company built the nation’s first wide-area wireless broadband network. It delivers the nation’s first wireless consumer 3G multimedia services. Our client launched the most comprehensive mobile music service in the world. It has the highest customer loyalty in the industry based on lowest-in-industry churn. They had a need for a Hyperion Consultant for its Decision Management System. They were in need of Consulting Services.

As a subcontractor, Namtra brought in a consultant by nth degree a NY based consulting firm for providing Hyperion Consulting services. On this contract Namtra consultant provided the following tasks:

• Develop application using Hyperion Essbase XTD product.
• Provided DBA/Application Designer & Development Support
• Developed outline formulas and calculation scripts.
• Provided Hyperion Planning using Oracle or PeopleSoft expertise.